For any address or schedule change, please reach out to your school or district. Once approved, your school or district will inform us and we will make the necessary changes. You will see the changes confirmed in your Zum app.
You do not need to call Zum if your student will be absent from school, but please perform the following:
Cancel any ride that is no longer needed through the Zum app. Click here to view instructions for how to cancel rides. If you need to cancel any rides that do not yet appear in the Zum app, reach out to Zum Support.
Separately, notify your school that your child will be absent from school as canceling a ride in the Zum app does not affect school attendance records, which are maintained separately.
If your student is riding in a yellow school bus, the side of the bus will be clearly marked with “Zum Services, Inc”.
If your student is riding in a sedan or van, these Zum vehicles will be marked with Zum stickers on the front and back windshield and Zum drivers will be wearing their Zum t-shirts.
You can view the profile of your driver once drivers have been assigned, and share that information with your student.
Zum often provides its own buses and vehicles, while it may also work with a district’s existing fleet. Zum’s multi-size vehicle fleet utilizes traditional yellow school buses and alternatives such vans and sedans. Zum is committed to having 100% of its on-road fleet be Electric Vehicles (EV) by 2027.
Our general policy for driver wait time is 2 minutes to ensure that each student on the ride will arrive at school on time. This may vary slightly from district to district. Please reach out to your school or district if you have questions regarding this policy.
Zum drivers routinely check for student belongings left on vehicles at the end of each ride after all students have disembarked the vehicle. Contact Zum Support to arrange pickup of any lost items.
No, you don’t have to provide your own booster seat. If your student requires a booster seat, inform your district contact, who will notify Zum accordingly. Zum vehicles will be equipped with the necessary equipment, based on the equipment needs of each student assigned to each ride.
Yes. You can provide specific instructions by contacting your school district’s transportation department.
Zum drivers will be able to see your instructions once it is received from your school district.
If a situation arises, such as an authorized adult not being present to receive a student without self-release authorization or unsafe conditions at the dropoff location, your driver will place your student in an “On Hold” status.
Once a student has been placed On Hold, Zum will contact you using the phone number on file with the district to arrange a suitable and safe dropoff location.
Zum support is available Monday to Friday from 3:30 am – 8:00 pm PST (6:30 am – 11:00 pm EST), excluding Christmas and New Year holidays. You can reach us in several ways:
By chat – via the Zum Via the App Zum app (subject to school district policies)
NOTE: Only individuals associated with your student’s account will be given access to their information, so please be prepared to confirm your account email or phone number.
Zum App
The Zum app for parents is a free mobile app that allows parents/guardians to:
View their child’s upcoming rides
Track their child’s rides in real-time and receive alerts when the bus or vehicle is arriving
Get notified when their child gets on and off the bus
Cancel child’s same-day and upcoming rides
View driver and vehicle information for their child’s ride
And so much more!
You can download the Zum app using the links below. Note that you can log in and use the app only if it has been enabled in your school district per district policy.
Parents are able to log in using the contact details the district has on file. Only parents or guardians who are authorized by their district will be given access to their student’s information.
Open the Zum app.
Enter the registered email address or cell phone number on file with your school district.
You will be sent a one-time verification code to the email address or mobile phone number entered above.
Note: If you don’t remember the email/mobile phone on file or are not able to log in, contact your school district to add/update your email and/or cell phone information.
Enter the verification code when prompted.
After successful login, you will be able to view your student’s upcoming rides through the Rides tab.
Note: Only individuals who are designated as primary parent(s)/guardians for a child, and who are authorized by the school district, are allowed access to their student’s ride information. Please contact Zum Support or your school district for help.
Parents are able to view and track rides through the Zum app.
Open the Zum app.
You will see a ride banner on the home screen for either the ride currently in progress or the next upcoming ride.
Tap on the banner to display the ride details screen.
For rides that are currently in progress, these details include scheduled and actual pickup and dropoff times, including ETAs, and a map of the ride.
For upcoming rides, scheduled pickup and dropoff times are shown along with a map or the ride.
Note: Upcoming rides are generally available in one week increments, but this timeframe may vary by district:
Start of school: rides for that first week appear the day before the first day.
Ongoing: rides appear the week before they are available.
Tap the Rides tab in the bottom navigation bar to see the list of your student’s upcoming rides (or rides that are in progress). Tapping on any ride in the Upcoming Rides list will display its ride details.
Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.
Open the Zum app.
Your next upcoming ride is displayed in the ride banner at the top of the home screen. If a ride is in progress, this ride banner displays the live ride for the student whose pickup time is the earliest.
To see rides for others, tap on the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming/completed rides (or rides that are in progress).
Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.
Open the Zum app.
Your next upcoming ride will be shown in the ride banner at the top of the home screen. If a ride is in progress, this ride banner will display the live ride for the student whose pickup time is the earliest.
To see other rides, tap the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming/completed rides (or rides that are in progress).
Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.
Open the Zum app.
Your next upcoming ride will be shown in the ride banner at the top of the home screen. If a ride is in progress, this ride banner will display the live ride for the student whose pickup time is the earliest.
To see other rides, tap the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming/completed rides (or rides that are in progress).
Please contact your school district if you are unable to see all your students.
Ensure you are designated as a primary parent for the student in question and that your email address and cell phone number on file with the district are correct.
You will be able to see your student in the app within 1-2 business days of the school district sending Zum your updated information.
Yes. By default, Zum sends in-app notifications to parents who are logged into the Zum app. In-app notifications include driver on the way, driver arriving, student picked up, and student dropped off.
You can change your notification preferences by clicking Menu on the Zum app, then Account → Notification preferences.
Of course, you can always track your child’s ride live, including the location of your bus and its ETA, all within the Zum app.
You can cancel an upcoming ride for your student through the Zum app by following these steps.
Note: you must also notify your school that your student will be absent in order for the absence to be captured in school records.
From the home page, tap on Rides at the bottom menu bar. You will see a list of your student’s upcoming rides.
Tap on the ride you want to cancel.
On the ride details screen, tap on the Manage Ride button at the bottom of the screen.
Tap on Cancel Ride in the action menu and provide a reason.
You must change your information (email address, phone number, or other account details) with the district, which in turn updates Zum. You cannot update your account details directly with Zum with the exception of adding or updating your student’s profile photo.
Adding a Profile Photo
If your school or district has approved transportation for your student, your student’s profile (as provided by your school or district) will be visible in the Zum app. You can add a clear photo of your student to help our drivers reliably identify them upon pickup.
To add or update your student’s photo
Open the Zum app.
From the hamburger menu at the top left corner of the screen, tap on Manage Students.
Select your student from the list.
Tap on Upload Photo in the pop-up and select an image from your photo library.
If your school or district has approved transportation for your student, Zum sets up your profile using the information you have provided to your district.
You can add a clear photo of your student to help our drivers reliably identify them upon pickup.
The Zum App supports English, Spanish, Portuguese, French, Vietnamese, Simplified Chinese, Arabic, Haitian Creole, Somali, and Cape Verdean Creole.
The Zum App will use the primary language set on your device, if supported. If that language is not supported, the Zum App will use English.
You can also set a specific language for the Zum App which is different from your device’s primary language. Find the steps below to do this based on your device OS.
For iPhone or iPad users:
First, you must have multiple preferred languages set on your phone. To set multiple preferred languages:
Open the Settings app.
Go to General > Language & Region.
Select Add Language to add a language.
To set the preferred language for the Zum App:
Go to the main Settings app.
Scroll to find “Zum”.
In the settings for the Zum app, tap on Language.
Choose a preferred language.
For Android users running Android 13 and above:
On your device, open your Settings app.
Tap System > Languages > App Languages.
Select Zum to change the preferred language for the Zum App.
Choose a preferred language.
Alternatively, on Android you can go to Apps -> Zum -> Language to set a preferred language for the Zum App.
Trust & Safety
If your student is riding to school on a bus, you will receive a text message or push notification once the driver is assigned. Typically this is assigned on the morning of the ride or day prior.
If your student is riding to school in a vehicle other than a bus, you will receive the notification as soon as a driver has been secured and assigned to your ride.
To view assigned driver information once a driver has been assigned:
Open the Zum app.
Navigate to the Ride Details screen for a specific ride.
Tap on the banner on the top of the screen, just above the map.
The details for that will be displayed.
Tap on the driver banner at the top of the Ride Details screen.
Your driver and vehicle details for that ride will be displayed.
When the driver has confirmed that your student has been picked up, you will see the actual pickup time on the Ride Details screen, along with an ETA for the dropoff location.
Once the driver has confirmed that your student has been dropped off, the ride details screen will update with the actual dropoff time. You can always track your child’s live ride, including the location of your bus on the map within the Zum app.
By default, Zum sends in-app notifications to parents who are logged into the Zum app. Notifications include driver on the way, student picked up, student dropped off, etc.
You can change your preference to enable text notifications by clicking Menu on the Zum app, then Account → Notification preferences. You can find all sent notifications by clicking Notifications from the menu of the Zum app.
Zum allows only parents/guardians on file with the district to access students. If confirmation is required, you will need to answer some security questions before getting access to your student. This can be done in the app or over the phone.
You will be able to review the driver profile on the Zum app in advance of scheduled rides.
You will be notified via a text message or in-app notification, whenever a driver is assigned or is changed, in accordance with your district’s policies.
If your school district decides not to enable the Zum app or notifications per district policy, you will not be able to see this information or receive notifications.
Once a driver has been assigned to your student’s ride, you will be able to view the driver’s profile through the Zum app. The driver’s profile will include their photo and vehicle information, such as vehicle image, vehicle make/model and license plate number.
If your student is riding in a yellow school bus, the side of the bus will be clearly marked with “Zum Services, Inc”. For most districts, the route number will also be posted on the side of the bus near the doorway.
If your student is riding in a sedan or van, these Zum vehicles will be marked with Zum stickers on the front and back windshield and Zum drivers will be wearing their Zum t-shirts.
You can view the profile of your driver once drivers have been assigned, and share that information with your student.
Additionally, once your student has boarded their vehicle and their identity has been confirmed, the driver notes in their app that the passenger has been picked up. You will receive a confirmation message.
Zum prioritizes students’ safety above all else. All drivers and vehicles comply with federal, state, and local standards as well as any additional Zum-specific qualifications. On top of the state-mandated training, we provide all drivers on the Zum platform with ongoing training through a comprehensive toolkit of safety resources developed in partnership with industry-leading safety experts. You can visit our Trust and Safety page to learn more about our driver screening and training procedures.
You can find Information on Zum’s privacy policy here.
Zum Bus Card
Zum Bus Cards are not available in all districts. Your district will notify you if your student should use a Zum Bus Card when taking the bus.
Zum Bus Cards are plastic cards the size of an ID card.
They allow students to quickly and easily tap when getting on or exiting the bus, similar to metro transit passes.
Zum Bus Cards are uniquely assigned to students and cannot be shared.
They have the student’s first name and last initial printed on them to help with identification in case they are misplaced.
Zum Bus Cards use the same contactless RFID technology found in metro transit passes, corporate access cards, and other ID cards.
Each Zum Bus Card holds a unique code.
When tapped on the card reader on a Zum Bus, the card wirelessly transmits the unique code to the tablet on the bus, which knows which student is assigned to that code.
Zum Bus Cards are not GPS devices, and cannot be tracked or follow your movements.
Once received, your student should use their card for each ride to swipe-on and swipe-off the bus – a quick tap on the reader and they’re on their way. It’s as simple as that.
*Please note, your student(s) CAN ride the bus in the event their card is misplaced, lost, or forgotten and the replacement is being processed.
If their card is lost, you or your student can request a replacement card from their school administrator.
A new card will be delivered to your school site within 5-7 business days, after which your school administrator will deliver it to your student.
