Serving over 3,800 pre-K to 12 students in Los Angeles, Duarte Unified School District sought more reliable, affordable and compassionate transportation services for its Special Education students.
With a long history of contracting with traditional yellow bus transportation companies, Duarte sought a special education solution that was more reliable, affordable and less time-consuming.
Zum simplified student transportation for Duarte Unified, freeing staff to focus on education and other important activities. Secretary of Special Education, Gloria McCravey notes that she previously submitted route requests to bus contractors at least one month in advance, only to get the information she needed to pass onto parents just 2-3 days before school started.
“Before Zum, I had to frantically scramble and call 100+ parents multiple times, plus bus companies, arranging pick-ups and drop-offs. It was a nightmare,” she notes. “Zum has technology that creates routes in one day,” Gloria says. “They also explain rides and procedures to parents, so we don’t have to.” She points out that because parents can follow their children’s rides in real-time on the Zum mobile app, there’s less support needed. “If parents have a question, Zum is on it immediately. They’re awesome and always positive.”
Special Education Secretary
Duarte Unified School District