Zero Tolerance
Our zero-tolerance policy
At Zum, the safety of every student we transport is our highest priority. We hold all drivers to the strictest standards of conduct — because every child deserves to arrive safely.
Our Policy
Zum Services, Inc. has a zero-tolerance policy for both drug and alcohol use while driving
Any driver found to be violating this zero-tolerance policy will have their Zum account suspended till further investigation. Zum also has a zero-tolerance policy related to any physical contact with riders, or the use of a mobile device for talking, texting or using phone while driving for Zum with a passenger in their car.
Register a complaint in California
You can contact Zum at:
You can also register a complaint through the California Public Utilities Commission at:
Register a complaint in Seattle
Contact the City of Seattle Customer Service Bureau at:
You can also register a complaint through:
