Meet Zoe: the conversational AI assistant built into Zum CMX
Ask about late buses, on-time performance, payroll, or route coverage, and get a trusted answer backed by your own data.
Get the answer you need in real time
Ask in plain language and get a synthesized answer, instead of digging through reports and spreadsheets.
Zoe spots patterns like repeated extra stops or recurring cover-driver use that are easy to miss by hand.
Every answer comes with a suggested next step and the evidence behind it, so your team knows what to do and why.
Use AI that respects your permissions, your data, and your judgment
Student information stays in Zum’s secure cloud, encrypted in transit and at rest. It is not used to train AI models, and Zum does not sell student data or share it for any purpose beyond operating your service.
Zoe answers from your district’s data in Zum CMX, not the open internet. Every recommendation shows the evidence behind it, such as repeated extra stops or recurring cover-driver patterns, so you can verify before you act.
Zoe uses the same role-based access that already protects student information across Zum. District staff, school staff, parents, and drivers each see only what their role allows.
Zoe investigates and recommends. It doesn't change routes, reassign drivers, or contact families on its own. Your team reviews the answer and makes the call.
Know what's happening, why, and what do about it
See overall OTP by daily shift and which routes are driving the misses, without pulling a single report.
Open any ride and ask whether the driver stopped at every stop, or open a route and ask what changed since last week.
Spot unusual paid-hour patterns, trace them to unscheduled stops or dwell time, and surface specific shifts for review.
Get answers you can trust and share with families and staff
When a parent calls the front office, ask Zoe and give them the answer while they’re still on the line.
See every route serving your campus in one place, without switching screens or waiting on a call back.
New to Zum CMX? Ask Zoe how to do something and she walks you through it step by step.
I have closely worked with the Zum team over the last 7 years, and have observed first-hand the benefit of applying their technology to solve our complex day-to-day operations needs.
With Zūm CMX, we save about $3.5 million on a yearly basis, just by reducing the number of routes. We reduced routes by 10% immediately, right when we implemented it. All of our key metrics and KPIs improved right away.
Zūm CMX gives us so much visibility and insight into what's happening in our school transportation. We can see ahead of time that a bus is running late, track that route, and proactively adjust it to make sure it arrives on time. Parents are able to track their bus and get real time ETAs, so they know exactly where their child's bus is at. The software and the technology are great, but the real value is the peace of mind and communication that they provide.
Zūm just brought the overall student mobility operation and the experience to a whole new level. Zūm really focuses on the entire experience not just for the students, but for the school districts as a whole. They completely full-circled the operation by improving communication with families and with us. They also offered us a full EV system that really put the cherry on top of the entire operation. It was a no-brainer to choose Zūm.
Zūm's proven track record, along with its enhanced communication and equity-focused decision making, has greatly benefited our students, families, and drivers in Kansas City. We appreciate their commitment to safety, efficiency, transparency, and student-centered approach, and have been excited to partner with them.
Get answers from the data that actually runs your district
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Frequently asked questions
Zoe is a conversational AI assistant built into Zum CMX. Ask a question in plain language about routes, rides, or payroll and get the answer, the likely cause, and a suggested next step, with the data behind it.
Not today. Zoe investigates, analyzes, and recommends. Your team makes the decisions and takes the actions. We're building toward assisted actions with approvals and the same privacy protections.
No. Student information stays within Zum's secure cloud environment, encrypted in transit and at rest. It is never provided to AI model companies for training. Zum does not sell or share student data.
No. Zoe is built on Zum’s existing permissions and access system and operates within your user account’s permissions. Rather than changing who can access student data, Zoe only makes it easier for authorized users to reach what they already have access to.
No. Zoe gives you fast answers and insight whenever you need them, and Zum’s live support team is still here. If a question needs a person, or you have a safety concern, you can reach a Zum expert the same way you do today.
Zoe is available in Zum CMX today. Click the Zum Assistant button in the bottom right of the screen, or use the Analyze button on any page. Start with ‘What can you do?’ and use ‘New chat’ to clear the thread and start over.
