Zum Drivers App Privacy Policy

Zum Services, Inc. Driver App Privacy Statement

Last Updated: July 1, 2024

Your privacy is very important to us. We are providing this privacy statement to help you understand the limited ways we collect, use, and disclose drivers’ personal data in connection with this app. Note that buses and vans may also include video and audio recordings, on and off the bus, whether or not the bus is operating or carrying passengers. Any such recordings are unrelated to this app.

This privacy statement applies to Zum Services, Inc. and to our controlled affiliates and subsidiaries that operate our driver app. References to our “services” in this statement refer to our driver app and the services we provide in connection with that app. This statement only applies to our services that link to or display this statement, but it does not apply to any services that link to, display, or reference a different privacy statement.

Personal Data We Collect

We may collect personal data directly from you or from your employer, and we automatically collect certain personal data from you when you visit and navigate our app.

Information you provide directly

We may collect personal data you provide to us, such as:

• Name, contact, and account information. Such as name, username, and password; contact details such as email address, postal address, and phone number.
• Demographic data. Such as date of birth and gender.
• Content, communications, and files. Such as photos you upload to our services, email messages, or other communications.
• Government identification data. Such as a copy of your driver’s license, including the driver’s license number, photo, and other details.
• Vehicle registration data. Such as a copy of your state motor vehicle registration.
• Payment and payroll data. Such as your debit, credit, or bank account number for deposits into your account.

Information we collect automatically

We may collect certain information automatically in conjunction with our services, such as:

• Identifiers and device information. The service automatically logs data about your device, including device identifiers (such as Mobile ID); account identifiers; device type; battery status; your device’s operating system and type and version, language, settings, and configuration; and network service provider, internet speed, and related information regarding your network.
• Geolocation data. We collect geolocation data when you use our app in order to display the maps and location of rides. This information may include precise geolocation data.
• Telematics data. The service automatically logs telematics, such as acceleration and deceleration data.
• Usage data. We automatically log your activity on this app to provide and improve our services, including the URL of the website from which you came to our app, your interaction with the app, pages viewed, time spent on a page, access times, and other details about your use of our app.

Information we generate

We may infer new information from other data we collect, including using automated means to generate information about your likely preferences, driving safety, or other characteristics in order to provide or improve our services.

Information we obtain from third-party sources

We may also obtain the same types of information described in this statement from third-party sources that collect or provide data in connection with our services, such as mapping software, information received from the device itself, or information your employer may provide to us.

Our Use of Personal Data

We use personal data in the following ways:

• Product and service delivery. To provide and personalize our services, including troubleshooting and improving those services.
• Training and performance review. To provide relevant training and review performance of drivers.
• Business operations. To operate our business, such as payroll, payments, billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations.
• Support. To provide support and respond to questions.
• Communications. To send you information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

Our Disclosure of Personal Data

We disclose personal data (a) with your consent, (b) as necessary to complete transactions or provide the services, or (c) as follows:

• Service providers. We may provide personal data to vendors or third parties working on our behalf in connection with our provision of our service (such as hosting, information technology, support, email delivery, payroll, and analytics). For example, we may provide personal data to companies we’ve hired to provide support or assistance securing our systems, to the extent necessary to provide those functions.
• Payment processors. Payment data for contractors is collected and processed directly by our payment processors, such as Stripe. Such payment processors may use your payment data in accordance with its privacy policy.
• Legal and law enforcement. We may preserve and disclose personal data when we believe that doing so is necessary to comply with applicable law or respond to valid legal requests such as from law enforcement or other government agencies.
• Security, safety, fraud and protecting rights. We may disclose personal data if we believe it is necessary to:
  • protect ourselves, customers and others, for example to prevent spam or attempts to commit fraud, or to help prevent the loss of life or serious injury;
  • operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
  • protect the rights or property of ourselves or others, including enforcing our agreements, terms, and policies.

Your Choices and Control of Personal Data

Your device’s operating system may include functionality to enable you to make certain choices concerning the collection and processing of personal data related to your device. However, if you choose not to allow the collection of certain information or processing that is necessary for certain services or features, those services or features may not be available or fully functional.

Retention of Personal Data

We retain personal data as long as needed to provide and improve our services and fulfill the transactions requested, comply with our legal obligations, resolve disputes, enforce our agreements, for payroll and payment purposes, and for other legitimate business purposes.

Security of Personal Data

We take steps designed to protect personal data from unauthorized access, use, disclosure, alteration, and destruction. To help us protect personal data, you should use a strong password and never share your password or single-use code with anyone, nor use the same password with other sites or accounts.

Changes to this Privacy Statement

We will update this privacy statement when necessary to reflect significant changes in personal data collection, how we use personal data, or applicable law. When we post changes to the statement, we will revise the “Last Updated” date at the top of the statement. Any modifications to this privacy statement will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the service after the effective date of any modified privacy statement indicates your acknowledgment that the modified privacy statement applies to your interactions with the service and our business.

How to Contact Us

If you have a privacy concern or question for Zum, please contact us at privacy [at] ridezum [dot] com or at Zum Services, Inc., Attn: Privacy Dept., 275 Shoreline Drive, Suite 200, Redwood City, CA 94065.