Zum App Frequently asked questions

The Zum app for parents is a free mobile app that allows parents and guardians to view upcoming rides, track rides in real time, receive alerts when the bus is arriving, get notified when their child boards and exits the bus, cancel same-day and upcoming rides, and view driver and vehicle information.

You can download the Zum app for free from the Apple App Store or Google Play Store. Search for “Zum” or use the links provided by your school district. Note that you can log in and use the app only if it has been enabled by your school district per district policy.

Yes. The Zum app is available for both iOS (iPhone and iPad) and Android devices.

The Zum app supports English, Spanish, Portuguese, French, Vietnamese, Simplified Chinese, Arabic, Haitian Creole, Somali, and Cape Verdean Creole.

The Zum app will use the primary language set on your device, if supported. If that language is not supported, the app will default to English. You can also set a specific language for the Zum app separately from your device language.

For iPhone or iPad users: go to Settings > Scroll to Zum > Tap Language > Choose your preferred language. You may first need to add the language under Settings > General > Language and Region.

For Android users (Android 13 and above): go to Settings > System > Languages > App Languages > Select Zum > Choose a preferred language.

You can log in using the contact details your school district has on file for you. Only parents or guardians who are authorized by their district will be given access to their student’s information.

1. Open the Zum app.
2. Enter the registered email address or cell phone number on file with your school district.
3. You will receive a one-time verification code at that email or phone number. Enter the code when prompted.
4. After successful login, you will be able to view your student’s upcoming rides through the Rides tab.

Note: If you don’t remember the email or phone number on file, contact your school district to add or update your details.

Use the login screen to request a new one-time verification code sent to the email or phone number on file with your district. If you are still unable to access your account, contact your school district to verify or update your details, or reach out to Zum Support.

Account details such as your email address and phone number must be updated through your school district, not directly with Zum. Your district will share updated information with Zum, and changes will be reflected in the app within 1 to 2 business days.

The one exception is your student’s profile photo, which you can add or update directly in the app.

Your student’s profile is set up automatically by Zum using the information provided by your school district. However, you can add a clear photo of your student to help drivers reliably identify them at pickup.

1. Open the Zum app.
2. Tap the hamburger menu at the top left corner of the screen.
3. Tap Manage Students.
4. Select your student from the list.
5. Tap Upload Photo and select an image from your photo library.

Yes. Zum supports unlimited guardians per student, so every caregiver in your family can stay informed and connected. Each guardian has their own independent login, giving everyone secure, personalized access to their student’s ride information.

Guardian changes must be made through your school district. Once updated, Zum will reflect those changes within 1 to 2 business days.

Yes. By default, Zum sends in-app notifications to parents who are logged in. Notifications include driver on the way, driver arriving, student picked up, and student dropped off.

Notifications are enabled by default. You can manage your preferences, including toggling text notifications, by tapping Menu in the Zum app, then going to Account and selecting Notification Preferences.

You can view all previously sent notifications by tapping Notifications from the main menu of the Zum app.

Open the Zum app. You will see a ride banner on the home screen for either the ride currently in progress or the next upcoming ride.

Tap on the banner to display the ride details screen. For rides in progress, this includes actual pickup and drop-off times, live ETAs, and a map of the ride. For upcoming rides, you will see scheduled pickup and drop-off times and a route map.

Tap the Rides tab in the bottom navigation bar to see the full list of your student’s upcoming or in-progress rides.

Note: Upcoming rides are generally available in one-week increments. For the start of school, rides appear the day before the first day. Ongoing rides appear the week before they are scheduled.

Yes. The Zum app lets you view route and stop details for multiple students from a single account, provided your students are in the same school district, your district has enabled tracking, and you are designated as a primary parent or guardian for each student.

Tap the Rides tab in the bottom navigation bar to see the list of all your students’ upcoming, in-progress, and completed rides. If a ride is in progress, the banner at the top of the home screen will show the student with the earliest pickup time.

Please contact your school district if you are unable to see all your students. Ensure you are designated as a primary parent for the student in question and that your contact details on file with the district are correct. Updated information will appear in the app within 1 to 2 business days.

Yes. You can cancel same-day and upcoming rides directly in the app without needing to call or email your school or transportation team.

1. From the home page, tap Rides at the bottom menu bar.
2. Tap the ride you want to cancel.
3. On the ride details screen, tap Manage Ride.
4. Tap Cancel Ride and provide a reason.

Note: Canceling a ride in the Zum app does not affect school attendance records. You must also notify your school separately that your student will be absent.

You can cancel a ride at any time before it begins, including same-day. If you need to cancel rides that do not yet appear in the Zum app, reach out to Zum Support directly.