Zero Tolerance Policy
Zūm Services, Inc. has a zero-tolerance policy for both drug and alcohol use while driving for Zūm. Any driver found to be violating this zero-tolerance policy will have their Zūm account suspended till further investigation. Zūm also has a zero-tolerance policy related to any physical contact with riders, or the use of a mobile device for talking, texting or using phone while driving for Zūm with a passenger in their car.
To register a complaint, you can contact Zūm at (909) 554-3833 or support@ridezum.com. You can also register a complaint through the Commission’s Passenger Section at 1-800-894-9444 and CIU_intake@cpuc.ca.gov.