The Zum app for parents is a free mobile app that allows parents/guardians to:
You can download the Zum app using the links below. Note that you can log in and use the app only if it has been enabled in your school district per district policy.
Parents are able to log in using the contact details the district has on file. Only parents or guardians who are authorized by their district will be given access to their student’s information.
Note: Only individuals who are designated as primary parent(s)/guardians for a child, and who are authorized by the school district, are allowed access to their student’s ride information. Please contact Zum Support or your school district for help.
Parents are able to view and track rides through the Zum app.
Note: Upcoming rides are generally available in one week increments, but this timeframe may vary by district:
Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.
Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.
Yes, provided your students go to the same school district, your district has enabled tracking with the Zum App, and that you have been designated as a primary parent or guardian for the student by the school district.
Please contact your school district if you are unable to see all your students.
Ensure you are designated as a primary parent for the student in question and that your email address and cell phone number on file with the district are correct.
You will be able to see your student in the app within 1-2 business days of the school district sending Zum your updated information.
Yes. By default, Zum sends in-app notifications to parents who are logged into the Zum app. In-app notifications include driver on the way, driver arriving, student picked up, and student dropped off.
You can change your notification preferences by clicking Menu on the Zum app, then Account → Notification preferences.
Of course, you can always track your child’s ride live, including the location of your bus and its ETA, all within the Zum app.
You can cancel an upcoming ride for your student through the Zum app by following these steps.
Note: you must also notify your school that your student will be absent in order for the absence to be captured in school records.
You must change your information (email address, phone number, or other account details) with the district, which in turn updates Zum. You cannot update your account details directly with Zum with the exception of adding or updating your student’s profile photo.
Adding a Profile Photo
If your school or district has approved transportation for your student, your student’s profile (as provided by your school or district) will be visible in the Zum app. You can add a clear photo of your student to help our drivers reliably identify them upon pickup.
To add or update your student’s photo
If your school or district has approved transportation for your student, Zum sets up your profile using the information you have provided to your district.
You can add a clear photo of your student to help our drivers reliably identify them upon pickup.
The Zum App supports English, Spanish, Portuguese, French, Vietnamese, Simplified Chinese, Arabic, Haitian Creole, Somali, and Cape Verdean Creole.
The Zum App will use the primary language set on your device, if supported. If that language is not supported, the Zum App will use English.
You can also set a specific language for the Zum App which is different from your device’s primary language. Find the steps below to do this based on your device OS.
For iPhone or iPad users:
First, you must have multiple preferred languages set on your phone. To set multiple preferred languages:
To set the preferred language for the Zum App:
For Android users running Android 13 and above:
Alternatively, on Android you can go to Apps -> Zum -> Language to set a preferred language for the Zum App.