Can I leave instructions for my Zūm drivers?
Yes. When you schedule a ride, you can add specific notes in the “Pickup instructions” or “Dropoff instructions” fields so our drivers can follow accordingly. We encourage you to include notes about the pick up/ drop off location. For example: “Address is for ABC High School. Please wait in the parking lot.” You will also have the option to indicate whether signing in or signing out is required for your child. If so, the driver will sign your child in or sign them out according to the facility’s procedure. We include a time of 5 minutes for these procedures. If you anticipate that signing in/out takes longer, please book an additional wait time in the App. You can book wait times in increments of 15 minutes.