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For Parents
For Drivers
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How Zūm works
How does Zūm work?
Can parents and kids request their own Zūm ride?
What are some of the reasons for school districts to use Zūm?
Does Zūm have its own fleet of school buses?
How can I request Zūm for my school district?
Taking Zūm rides
How much will my ride cost with Zūm?
How do I book a ride in the Zūm app?
When will I receive a Zūm ride confirmation? Can I review the Zūm driver's profile before pickup?
How do I rebook a Zūm ride?
How do I cancel a ride?
View all 10 topics
Availability & support
What areas does Zūm provide service to?
What are the Zūm hours of operation?
When are the hours for Zūm support?
Trust and Safety
Will I know who will be picking up my child?
How will my child recognize the Zūm driver?
How will I know if my child gets in the right Zūm car?
How will I know when my child has been picked up or dropped off?
Can I request the driver sign my child in or out from school or a facility?
View all 8 topics
Zūm apps
How do the Zūm apps work and how many versions are there?
How do I change the pickup/drop-off address or ride schedule?
Where can I go to download the Zūm app?
How does the Zūm kids app work?
Does my child need the Zūm kids app?
View all 6 topics
Zūm policies
What type of vehicle will my student be riding in?
How long will the driver wait for my child to enter the vehicle?
What if my child left items in the vehicle?
Will my child be riding with anybody else? If yes, who?
How do I get in touch with the Zūm Support Team?
Zūm drivers
What kind of screening and training do Zūm drivers go through?
Will I know which driver is going to transport my student?
How are drivers chosen for my ride?
How can I identify Zūm vehicles & drivers?
Your Account
How do I update my Zūm account information?
How do I reset my Zūm password?
Is it mandatory that I set up a profile for my child?
I forgot my password or registered email address.